Privacy Policy

We may collect the following types of personal information:

• Contact information — name, email address, phone number, provided when you submit a form or book a consultation.
• Health information — medical history and health details provided during consultations, collected and handled in accordance with applicable health privacy legislation.
• Website usage data — pages visited, time spent on pages, browser type, device information, and IP address, collected automatically through cookies and analytics tools.

We use the information we collect for the following purposes:

• To respond to your enquiries and booking requests
• To provide medical consultations and treatment
• To manage appointments and follow-up care
• To improve our website and understand how visitors use it
• To comply with legal and regulatory obligations, including AHPRA requirements

This website uses cookies and similar technologies to enhance your browsing experience and collect usage data. You can control cookie settings through your browser preferences.

We use the following analytics and tracking tools:

• Google Analytics — to understand website traffic and user behaviour. Data is anonymised where possible.
• Meta Pixel — to measure the effectiveness of advertising campaigns on Meta platforms (Facebook and Instagram).

We use the following third-party services to operate our website and manage our practice:

• Google Analytics — website analytics and reporting
• Calendly — online appointment scheduling
• GoHighLevel — customer relationship management, communications, and website hosting

These services may collect and process personal information in accordance with their own privacy policies. We encourage you to review their policies directly.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Health records are maintained in accordance with applicable health records legislation and professional obligations.

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information, subject to legal and medical record-keeping obligations
• Opt out of marketing communications at any time

If you have any questions about this privacy policy or wish to make a request regarding your personal information, please contact us:

• Email: info@labiaplastysydney.com.au
• Phone: 02 9188 1949
• Address: Suite 402, Level 4, 59-75 Grafton Street, Bondi Junction NSW 2022

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.